HimalayAsia Privacy Policy

Last Updated: 15 August 2024

At HimalayAsia, we value your privacy and are committed to protecting your personal information under the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights concerning your data.

Data Controller

The data controller responsible for your data is HimalayAsia, located in Reunion Island, FR. For any inquiries regarding your data, please contact us at info@himalayasia.com or call us at +(33) 7 56 94 00 95.

Information We Collect

• Personal Information: When you book a trip, create an account, or contact us, we may collect personal information such as your name, email address, phone number, billing information, and travel preferences.
• Payment Information: We collect payment details, such as credit card numbers, billing addresses, and other financial information, to process transactions securely.
• Travel Details: Information about your travel plans, including flight, hotel, and tour details, is collected to provide and customize our services.
• Technical Data: We may collect technical information, such as IP addresses, browser types, device information, and cookies, to enhance your user experience and for security purposes.
• Communication Data: Records of your communications with us, including emails, phone calls, and chat sessions, may be stored for customer service and legal purposes.

How We Use Your Information

We process your data based on the following lawful grounds:

• Contractual Necessity: To provide you with the services you request, such as booking flights, hotels, and tours.
• Legitimate Interests: To improve our services, personalize your experience, and communicate with you about your bookings and other services that may interest you.
• Legal Obligations: To comply with legal and regulatory requirements, such as anti-fraud measures and tax obligations.
• Consent: Where required by law, we will obtain your consent before processing your data for specific purposes, such as marketing communications.

Data Sharing and Disclosure

We do not sell your data to third parties. However, we may share your data with:

• Service Providers: Third-party service providers who assist us in providing our services, such as payment processors, travel partners (airlines, hotels, etc.), and IT support.
• Legal and Regulatory Authorities: To comply with legal obligations, court orders, or requests from government entities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owners.

International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your data.

Data Retention

We retain your data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your data:

• Access: You have the right to request access to the personal data we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete data.
• Erasure: You have the right to request the deletion of your data under certain conditions.
• Restriction: You have the right to request that we restrict the processing of your data in certain circumstances.
• Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format and to transfer it to another controller.
• Objection: You have the right to object to the processing of your data for certain purposes, such as direct marketing.
• Withdraw Consent: Where we process your data based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at info@himalayasia.com or call us at +(33) 7 56 94 00 95. We will respond to your request within one month, in compliance with GDPR requirements.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and we encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

E-mail: info@himalayasia.com

Phone: +(33) 7 56 94 00 95.